Quality Guarantee

 

In all parts of the business, Giovannelli & Associati adhere to the quality management system regulations as outlined by UNI EN ISO 9001:2008

 

By following these regulations, the firm is constantly working on ways to improve services by analysing human resources issues, internal procedures and client satisfaction. The firm is committed to providing the best possible service to its clients, without veering from its strong sense of professional ethics.

 

By identifying and applying the most efficient working procedures, Giovannelli & Associati can also guarantee better returns (a better ratio between turnover and actual costs) and more efficient service (less time spent on each case, but with the same high standards).

 

The management team is aware of the real importance and value of staff training. It is also felt to be vital to raise the company's profile in order to ensure a constant workload.

 

The quality management system adhered to by Giovannelli & Associati conforms with regulation UNI EN ISO 9001:2008. This quality standards certification is awarded by an accredited organisation and allows the ideas outlined above to be followed in full.

 

In order to maintain and improve such high standards, it is essential that each and every member of the organisation (from the partners to freelance lawyers, employees and external suppliers) work together in order to grow and improve professionally.

 

This joint commitment to improvement is regularly reviewed and updated and, where necessary, changes are made accordingly.

 

There will be an annual review which will outline current objectives and plans for future improvement. There will then be regular meetings to see to what extent these objectives and plans are being met and what further changes need to be made.

 

Giovannelli & Associati Law Firm